Hotel groups and chains

Global hotel developer citizenM adopts Apaleo to accelerate innovation

Thibault Gence

Thibault Gence


MUNICH, June 26 2023 - Apaleo, the open property management platform for hospitality, has been selected by global developer, investor and hotel brand citizenM to accelerate its innovation, efficiency and drive its ambitious plans for growth. 

citizenM started in 2008 with an idea to disrupt the traditional hotel industry by creating a luxury hybrid hotel for today’s modern travelers – eliminating common frustrations these frequent travelers shared. It now has nearly 7,000 rooms across 31 properties in the US,Europe, and Asia.

To help achieve its mission, citizenM needed a next-generation platform to replace its legacy property management software (PMS), speed up innovation and help it deliver a seamless and more personalised guest journey.

Built on a MACH architecture, Apaleo’s API-first architecture enables unprecedented speed, reliability and flexibility for hospitality businesses to roll-out new technology and data tools without delay.

The platform’s ability to offer a modern guest experience through high-speed migration and roll-out as well as its capacity for limitless innovation and customization through the Apaleo Store were key to citizenM’s decision. 

Klaas van Lookeren Campagne, CEO of citizenM, said: “We aim to provide guest service beyond expectations, anticipating our guests’ needs, continuously exceeding their expectations, and curating memorable experiences for them. We can only do that if we have a platform that always puts us at the cutting edge. It’s impossible to effectively operate these assets and protect our investment without leveraging the huge amounts of data property management tools now produce.” 

“We strongly believe that guest-centric technology is the foundation and enabler of our success. We value Apaleo’s innovative thinking and how their platform can help us manage the network efficiently, improve time-to-market results and utilize data to drive guest satisfaction.”

Martin Reichenbach, Co-Founder and CEO of Apaleo said: “We are delighted to add citizenM to the Apaleo platform. Our first-of-its-kind, API-first platform, continues to set the standard for modern property management, allowing developers to solve the pressing challenges of our industry. This announcement is yet another signal that the industry is ready for change, moving away from traditional all-in-one PMS suites to the best-of-breed platform approach.”

“By adopting the Apaleo platform, citizenM is future-proofing its technology and will be able to innovate at the scale required to stay ahead of the curve. We are  excited to see citizenM unlock its full potential with this transition away from legacy technology.”

About citizenM

citizenM was launched in 2008 with a purpose – to disrupt the traditional, stale hotel industry. Rattan Chadha – the founder of the global fashion brand Mexx – was inspired by his employees to create a hotel for today’s frequent travellers, giving them everything they need and nothing they don’t. This means central locations in the world’s most exciting cities, but at an affordable price. Not just a place to sleep, but somewhere to work, relax and play – just like home. Somewhere with superfast free Wi-Fi, tech that makes life easy, and world-class art that isn’t ‘hotel art’. A room with an ultra-comfortable XL bed to crash in, and a powerful rain shower to wake-up in. Rattan Chadha called this ‘affordable luxury for the people’.

The first citizenM opened at Amsterdam’s Schiphol Airport in 2008. As of March 2023, citizenM’s portfolio has 31 hotels in 18 exciting cities: London, Glasgow, Amsterdam, Rotterdam, Paris, Copenhagen, Zurich, Geneva, New York, Los Angeles, Miami, Boston, Seattle, San Francisco, Washington DC, Chicago, Taipei and Kuala Lumpur.

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